Refund policy

Return & Exchange Policy

We want you to be satisfied with your MUBIL purchase. If you receive an incorrect, damaged, or defective product, please contact us so we can assist you.

Eligibility

A return or exchange may be accepted if:

  • The wrong product was delivered.
  • The product arrived damaged.
  • The product has a manufacturing defect.

The product must be unused and returned in its original packaging with all included accessories.

Return Request Period

Please contact us within 7 days of receiving your order if you believe your order qualifies for a return or exchange.

Requests submitted after this period may not be accepted.

Items That Cannot Be Returned

Returns may not be accepted for products that:

  • Have been used or worn.
  • Have been intentionally damaged.
  • Are missing original packaging or accessories.
  • Show signs of alteration or misuse.

Exchange

If your return is approved, we may offer a replacement product, subject to availability.

If the same product is unavailable, we may provide another appropriate resolution.

Refunds

For approved refunds, the refund method and processing time will depend on the original payment method and circumstances of the return.

For Cash on Delivery orders, refund arrangements will be communicated directly with the customer.

Return Shipping

If the return is due to an incorrect, damaged, or defective product received from us, MUBIL will [cover/arrange] the return shipping according to the circumstances.

For other situations, return shipping may be the customer's responsibility.

How to Request a Return

Contact us with:

  1. Order number
  2. Customer name
  3. Reason for return
  4. Clear photographs/video of the product and packaging

WhatsApp: +92 3165000629
Email: mubilstore1@gmail.com

We will review your request and provide the next steps.